DotCIO News & Announcements
The DotCIO staff is pleased to announce that the system load issues which affected the campus' e-mail system late last week have been resolved, and all access to IMAP-based e-mail has been restored as of Tuesday, September 19.
The LMS issues users were experiencing from late Friday, September 15 through 10:30am Monday, September 18, 2017 have been resolved. Off-campus users no longer need to connect to Rensselaer's VPN in order to access the LMS.
We apologize for any inconvenience the disruption may have caused, and thank you for your patience and understanding.
On Friday, September 15, the Rensselaer campus' e-mail system and IMAP mail server experienced an unusually high volume of connections from off-campus. As a result of this high volume of traffic, any member of the campus community who normally receives their e-mail via the IMAP server was intermittently unable to receive or send mail for approximately four hours.
If you’re having an issue with opening or linking to PDF files within the Microsoft Edge web browser, the VCC Help Desk staff has found a solution which adds the Adobe Reader Touch extension to the Microsoft Edge browser.
NOTE: You must be connected to the Internet in order to follow these steps.
Installing Adobe Reader Touch
An upgrade to the Resnet firewall has been scheduled to take place from 7:00am to 7:45am on Wednesday, September 13. As a result, users should expect off-campus Resnet access to be limited at times during this time period.
We appreciate your patience while this important upgrade is being made. If you have any questions or concerns, please contact Senior Network Security Analyst Nigel Westlake.
Attention, all RPI Learning Management System (Blackboard Learn 9.1 Q2 2017 Release) instructors, designers, and TAs! If you are planning on having an LMS (Blackboard Learn 9.1 Q2 2017 Release) course site for the Fall 2017 semester, you are encouraged to request your course site now by completing an LMS course request form.
DotCIO has historically offered a remote access service on a variety of platforms, including Sun Solaris, IBM AIX and Redhat Linux. Regrettably, due to a lack of maintainability on the Solaris and AIX platforms, DotCIO will be forced to terminate those remote services. In addition, staff within the division will also be upgrading the Linux remote access service to RedHat 7.
The last day of availability for the Solaris, AIX and older Linux remote access services will be Friday, June 30, 2017.
The Division of the Chief Information Officer (DotCIO) plans to upgrade the LMS to Blackboard Learn 9.1 2017 Q2 Release for the Fall 2017 semester. This new system provides numerous improvements over the current Blackboard LMS, including instructors’ ability to:
The New York Public Service Commission has approved a new 838 area code which will be laid over the same geographical area currently served by the existing 518 area code. As part of this change, effective Tuesday, August 1, callers will be required to dial the area code and the telephone number – for a total of ten digits -- for all calls placed within and between the 518 and 838 area codes. Dialing only the seven digits will result in a re-order tone, and the call will be unsuccessful.