DotCIO News & Announcements

  • Software Update to Affect Off-Campus VPN Server

    Mon, 06/25/2018 - 14:07 -- wentod

    A software update required for the off-campus VPN server,, has been scheduled to take place from 6:00 a.m. to approximately 6:20 a.m. on Wednesday, June 27.  During this time period, users will not be able to connect to, and any existing sessions will be terminated.  Please note that this maintenance will also impact access to remote sites, including the Hartford Campus, Darrin Fresh Water Institute, Washington DC office, Rensselaer Tech Park offices, and Walt Housen Lab.

  • Instructors Encouraged to Request Summer 2018 LMS Course Sites Now

    Tue, 04/03/2018 - 14:55 -- sommet

    All RPI Learning Management System (Blackboard Learn 9.1 Q2 2017 Release) instructors, designers, and TAs who are planning on having a LMS course site for the Summer 2018 semester are encouraged to request their course sites now by completing a LMS course request form.

    If you have any questions, contact Web Learning Consultant Theresa Sommer by phone at 518-276-2269, or via e-mail.

  • DotCIO Working on New Online Ticketing System

    Wed, 03/21/2018 - 11:47 -- wentod

    Rensselaer’s Division of the Chief Information Officer is pleased to announce that members of its staff are currently working on implementing an online ticketing system that will be used for submitting all IT requests.  This system will improve on staff efficiency, communication and collaboration in order to provide an improved support experience while resolving the various IT inquiries or requests that come in from the campus community. 

  • DotCIO Releases “Office 365 @RPI” Service to all Staff, Faculty, and Students.

    Tue, 03/06/2018 - 13:15 -- mcglow2

    The Division of the Chief Information Officer is pleased to announce that Rensselaer has partnered with Microsoft to make Office 365 available.  The service is available for free to all faculty, staff, and students at Rensselaer Polytechnic Institute.

    Each community member has access to the ProPlus level of Office 365. This enables access in the cloud, as well as allows you to run Office locally on up to five devices, and works on PC, Mac and iOS or Android phones and tablets.  Rensselaer will not be utilizing Office 365 for email delivery at this time.

  • Campus Community Alerted to "Job Offer" Scam

    Wed, 02/14/2018 - 10:22 -- wentod

    It has recently come to the attention of some of the DotCIO staff that the "Job Offer" scam e-mail has become fairly wide-spread, and has even already affected a few users on our campus.  In response to this, DotCIO wishes to alert all members of the campus community to this scam, and to ignore it should it appear in their respective inboxes. 

    These scam messages usually have a subject such as "Job Offer!," "Student Job Offer," or "Employment Opportunity."

  • Losing Some of Those Important E-Mail Messages?

    Mon, 12/04/2017 - 10:33 -- wentod
    Ever wonder why you don't receive some important e-mails, but yet seem to get all kinds of unwanted messages that you could do without? Here's something to keep in mind!
    At least some of those important messages could be caught in RESPITE, Rensselaer's spam and virus filter, so you should check this periodically for any messages you may be missing. Once you've logged into RESPITE, you can also configure the service to always accept ("whitelist") or reject ("blacklist") e-mail from particular senders or domains, as well as add your own custom rules. 
  • Can’t Open Those PDFs?

    Tue, 09/12/2017 - 15:25 -- wentod

    If you’re having an issue with opening or linking to PDF files within the Microsoft Edge web browser, the VCC Help Desk staff has found a solution which adds the Adobe Reader Touch extension to the Microsoft Edge browser. 

    NOTE:  You must be connected to the Internet in order to follow these steps.

    Installing Adobe Reader Touch

  • DotCIO Announces Changes to RCS UNIX Remote Access Service

    Wed, 06/21/2017 - 14:35 -- wentod

    DotCIO has historically offered a remote access service on a variety of platforms, including Sun Solaris, IBM AIX and Redhat Linux. Regrettably, due to a lack of maintainability on the Solaris and AIX platforms, DotCIO will be forced to terminate those remote services.  In addition, staff within the division will also be upgrading the Linux remote access service to RedHat 7.

    The last day of availability for the Solaris, AIX and older Linux remote access services will be Friday, June 30, 2017.


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