DotCIO News & Announcements
An upgrade to the network components in the Center for Computational Innovations (CCI) in the Rensselaer Technology Park has been scheduled to take place from 8:30 a.m. to approximately 10 a.m. on Tuesday, December 5, 2017. As a result, users in the CCI itself and those who are connected to the CCI should expect network connectivity and phone service to be interrupted during this time period.
This work will also similarly impact the following sites in the Rensselaer Technology Park, which are connected via the CCI:
Yesterday morning an email went out to several individuals in the Rensselaer community asking to click on a link regarding your November paystub. The link brought up a page very similar to the SIS login page. Unfortunately this was a phishing attempt to compromise your SIS login credentials. Our security team quickly blocked the link and provided the helpdesk team a list of those individuals that may have entered their credentials. These individuals have been contacted. If you entered your credentials prior to this link being blocked and you have not changed your SIS Pin please go to
On Tuesday, November 7, the following residence halls will experience brief network outages between 8:30 a.m. and 8:45 a.m. while scheduled network updates are being performed:
- Blitman Residence Hall
- Polytechnic Apartments
- City Station Apartments
Users may experience intermittent network connectivity during this time, and wired, wireless, and phone service may also be impacted.
Beginning Tuesday, October 31, 2017, the IMAP and POP3 mail services will no longer accept unencrypted connections. After that date, only encrypted connections will be allowed to these services. The use of encrypted connections, which are supported in all recent clients, will protect users' e-mail data and prevent account abuse.
Beginning Tuesday, October 4, 2017, Rensselaer's SMTP servers will no longer support the SSLv3 protocol for sending e-mail. SSLv3 is an older protocol that is being phased out, and already is not supported on IMAP and other services.
Members of the DotCIO staff have identified those users with older e-mail clients who may be affected by this change, and will send them instructions on how to update their mail configuration in order to continue sending e-mail from their rpi.edu address.
An upgrade to the network components in the Center for Biotechnology and Interdisciplinary Studies (CBIS) has been scheduled to take place from 7:30am to approximately 7:50am on Thursday, October 5. As a result, users in CBIS should expect network connectivity to be interrupted during this time period.
We appreciate your patience while this important maintenance is being performed. If you have any questions about this upgrade, please contact Senior Network Engineer Colleen Morrissey.
The DotCIO staff is pleased to announce that the system load issues which affected the campus' e-mail system late last week have been resolved, and all access to IMAP-based e-mail has been restored as of Tuesday, September 19.
Matlab users may get a warning that their license is about to expire (9/30/2017). Our campus Matlab license has been renewed through 8/31/2018. If you receive this message, please follow the instructions below to manually update your license. After 9/30/2017 you will receive a prompt from Matlab to update your license
Please follow the steps below to address this issue. This is just a reminder to update the license information that pops up annually.
The LMS issues users were experiencing from late Friday, September 15 through 10:30am Monday, September 18, 2017 have been resolved. Off-campus users no longer need to connect to Rensselaer's VPN in order to access the LMS.
We apologize for any inconvenience the disruption may have caused, and thank you for your patience and understanding.