DotCIO News & Announcements

  • SMTP Servers to Discontinue Support for SSLv3 E-Mail Protocol

    Thu, 09/28/2017 - 12:16 -- wentod

    Beginning Tuesday, October 4, 2017, Rensselaer's SMTP servers will no longer support the SSLv3 protocol for sending e-mail.  SSLv3 is an older protocol that is being phased out, and already is not supported on IMAP and other services.

    Members of the DotCIO staff have identified those users with older e-mail clients who may be affected by this change, and will send them instructions on how to update their mail configuration in order to continue sending e-mail from their address.

  • CBIS Network Maintenance Scheduled for October 5

    Thu, 09/28/2017 - 12:07 -- wentod

    An upgrade to the network components in the Center for Biotechnology and Interdisciplinary Studies (CBIS) has been scheduled to take place from 7:30am to approximately 7:50am on Thursday, October 5.  As a result, users in CBIS should expect network connectivity to be interrupted during this time period.

    We appreciate your patience while this important maintenance is being performed. If you have any questions about this upgrade, please contact Senior Network Engineer Colleen Morrissey.

  • E-Mail Access Restored

    Tue, 09/19/2017 - 15:10 -- wentod

    The DotCIO staff is pleased to announce that the system load issues which affected the campus' e-mail system late last week have been resolved, and all access to IMAP-based e-mail has been restored as of Tuesday, September 19.

  • MatLab license renewal

    Tue, 09/19/2017 - 10:44 -- wentod

    Matlab users may get a warning that their license is about to expire (9/30/2017). Our campus Matlab license has been renewed through 8/31/2018. If you receive this message, please follow the instructions below to manually update your license. After 9/30/2017 you will receive a prompt from Matlab to update your license

    Please follow the steps below to address this issue. This is just a reminder to update the license information that pops up annually.

  • IMPORTANT UPDATE: VPN No Longer Required to Access LMS

    Mon, 09/18/2017 - 13:35 -- wentod

    The LMS issues users were experiencing from late Friday, September 15 through 10:30am Monday, September 18, 2017 have been resolved. Off-campus users no longer need to connect to Rensselaer's VPN in order to access the LMS.

    We apologize for any inconvenience the disruption may have caused, and thank you for your patience and understanding.

  • An Important Notice to the Campus Community Regarding E-Mail Access

    Fri, 09/15/2017 - 17:09 -- wentod

    On Friday, September 15, the Rensselaer campus' e-mail system and IMAP mail server experienced an unusually high volume of connections from off-campus.  As a result of this high volume of traffic, any member of the campus community who normally receives their e-mail via the IMAP server was intermittently unable to receive or send mail for approximately four hours.

  • Can’t Open Those PDFs?

    Tue, 09/12/2017 - 15:25 -- wentod

    If you’re having an issue with opening or linking to PDF files within the Microsoft Edge web browser, the VCC Help Desk staff has found a solution which adds the Adobe Reader Touch extension to the Microsoft Edge browser. 

    NOTE:  You must be connected to the Internet in order to follow these steps.

    Installing Adobe Reader Touch

  • DotCIO Announces Changes to RCS UNIX Remote Access Service

    Wed, 06/21/2017 - 14:35 -- wentod

    DotCIO has historically offered a remote access service on a variety of platforms, including Sun Solaris, IBM AIX and Redhat Linux. Regrettably, due to a lack of maintainability on the Solaris and AIX platforms, DotCIO will be forced to terminate those remote services.  In addition, staff within the division will also be upgrading the Linux remote access service to RedHat 7.

    The last day of availability for the Solaris, AIX and older Linux remote access services will be Friday, June 30, 2017.


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