Help & Tutorials

Below is a complete listing of Tutorials, FAQs, and Service information in alphebetical order:

  • The Division of the Chief Information Officer supports Rensselaer's central web presence and support departmental web hosting.  DotCIO also provides file space to all faculty, students, and staff for basic web hosting. 
  • The quota of IMAP mailboxes is 500MB, and cannot be increased.  In order to make space for new incoming messages, you will have to delete emails that are in the mailbox.  If you would like to save these messages, you can
  • If the printer supports WPA2_Enterprise, then it should work on the standard wireless network using your RCS account and password.  
  • Adding a Printer
  • Due to a number of networking problems using Windows XP, the Help Desk has created a series of patches that ensure the correct setup, and disable the services that are creating the known problems we are having.
  • Windows XP Network Settings Windows XP Network Setup
  • Because troubleshooting network connection issues can be difficult to resolve, we have provided a series of commands that you can run to help with the diagnosis of your wired or wireless connection problems.
  • This section sets forth Rensselaer's policies for using wireless technologies and assigns responsibilities for the deployment of wireless services and the administration of the wireless radio spectrum.
  • RPI's wireless network provides a secure, reliable, and efficient infrastructure.  The campus is covered with a mix of wireless technologies which is constantly being refreshed as funding allows.  We currently have 802.11n, 802.11a, and 802.11g ca
  • Wifi speakers do not work in Rensselaer's network environment at this time. A solution is to use Bluetooth speakers or a Bluetooth receiver with audio output that normal speakers plug into.
  • If you are running the Windows 7 or 8 operating system on your laptop, the follow setup instructions will continue to work until the SSID rpi_wpa2
  • The Blackboard Learn Instructor and Student App should be used on any iPhone®, iPad