The Division of the Chief Information Officer (DotCIO) will grant refunds for unusable print jobs due to printer errors only. These errors would include low toner, overheads printed on regular paper, plotter out of ink or paper during print job, only the header sheet printed, etc. If you are having difficulty achieving a desired result, you must request help from an ARC Help Desk consultant or staff member before reprinting your document.
To request a refund, you must fill out the Print Refund Request Form and return it, along with the header sheet and any output, to the VCC Help Desk. Your request must be complete and received by Help Desk staff within seven days of the date that the job was printed. Most refunds will be completed within seven days of being received at the Help Desk.
From Unix, you can view a summary of your current printing charges by entering pagestatus at a UNIX prompt. The summary includes the billing period dates, your printing allocation at the beginning of the billing period, and your remaining allocation (if applicable). In addition, the summary provides the names of the printers you used, the number of jobs printed to each of those printers, and a total of your printing charges for the period. Printing refund information includes the printer name, refund date, and the total amount of the refund.
Charges for black-and-white printing over the $12.50 free allocation and all color printing charges are applied directly to your Banner account and appear as a total dollar amount under the heading Student Printing.
If you have any questions regarding your printing charges, please contact the VCC Help Desk by calling (518) 276-7777.