The Helpdesk Consultants

Although the consultants will not write or modify programs for you, they will answer specific computing questions, explain error messages, and describe available computing facilities and services. (You should direct questions about specific course assignments to your instructor.) Remember that no one consultant is an expert on every subject. If the consultants on duty cannot provide an immediate answer to your question, they will research the problem for you or direct you to another consultant or staff member with expertise in that area, and get a response back to you as soon as possible.

You can help the consultants help you by providing the following information:

  • Your name
  • A telephone number where you may be reached
  • The location (building and room) of the problem
  • The type of machine you were using
  • The machine name and subnet
  • The date and time the problem occurred
  • A brief description of the problem (perhaps the commands you typed, the menu items you used, the error messages or behavior you saw, etc.

Faculty, staff members, and graduate students often need more in-depth consulting help than that provided at the consulting desks. ARC staff members provide such consulting assistance and guidance.