DotCIO – Technical tip: How do you find IT information and request IT Services?

Mon, 10/28/2019 - 08:45 -- donohm2

The Division of the Chief Information Office (DotCIO) established the IT Services and Support Center (ITSSC) to provide a centralized location for IT information and requesting assistance.  The Center provides current announcements, information and self-help knowledge base. 

If you’re unable to find the information you need, ITSSC also provides an easy interface to submit a request for assistance for all DotCIO IT Services.  A brief article on Getting Started provides information on the support categories, but if you’re not sure what category to choose, just select Support Request.  Access the center from https://support.rpi.edu

If you have an idea for a DotCIO technical tip, please let us know.  Also, be sure to visit our help desk table at the 2019 Benefits Fair on November 8th from 10:30am – 2:00 pm in the East Campus Athletic Village.  Contact:  Mare Donohue