Important update to DotCIO Online Ticketing System on November 11, 2018

Wed, 11/07/2018 - 08:52 -- donohm2

We are pleased to announce that, as of Sunday November 11th, the Division of the Chief Information Officer is releasing the next phase of its on-line ticketing system, IT Services and Support Center (ITSSC).  This stage will complete configuration that encompasses all the DotCIO departments resulting in a much easier and direct path to request IT assistance in a centralized location.  We anticipate ITSSC will improve staff efficiency, communication, and collaboration among our teams providing an improved support experience for the entire campus community.

 

Please visit our landing page http://support.rpi.edu for up-to-date announcements and a brief introduction and access to ITSSC.  Once you enter ITSSC, you will have access to an online knowledge base for self-help service.   If you require assistance simply:

  • In the upper right, Sign in with your RCS credentials (if known)
  • Click Submit a request
  • Select an IT category, which corresponds to department teams, from the drop down list (new field which will appear after work is done this Sunday) and resume completing the form

 

While we will continue to maintain and improve the request system, our next chapter for ITSSC is updating and developing the knowledge base into a robust, mature source of information for all of our IT services and support.

 

If you have any questions or feedback about ITSSC, please contact our Help Desk Manager, Mare Donohue, via email or by calling 518-276-6723.

 

John E. Kolb, P.E.
Vice President for Information Services and Technology
Chief Information Officer