DotCIO News & Announcements

  • Multimedia Services to Begin Temporarily Retaining Deleted Mediasite Items

    Mon, 03/23/2020 - 17:31 -- wentod

    All members of the campus community should take note that, beginning Friday, March 27, Multimedia Services will be implementing a two-week retention period for all deleted items in Mediasite. Any items which have been in the Recycle Bin for two weeks will then be deleted permanently in order to conserve storage. Note that this retention period will not affect any other Presentations on Mediasite, only those which have been marked as Deleted and Recycled. If you have any questions, please enter a Support Request at

  • 03/23/2020 - DotCIO Multimedia Services - allow time for Mediasite videos to be available

    Mon, 03/23/2020 - 15:39 -- donohm2

    Multimedia Services thanks the campus community for their patience as our servers work hard to encode the recent high volume of video uploads to the Mediasite platform. Our suite of servers processes each video. Depending on recording length, quality of video, and the number of videos uploaded, there may be a wait before each video is available to be viewed and/or added to the Learning Management System (LMS).

  • DotCIO Encourages heightened awareness for phishing due to COVID-19

    Sun, 03/15/2020 - 08:58 -- donohm2

    Several individuals in the Rensselaer community recently received phishing emails with the subject appearing to be from an RPI COVID-19 office.  In this current environment, malicious individuals will more than ever take advantage of the situation in an attempt to retrieve personal identifying information.  Therefore, you are encouraged more than ever to be on high alert for suspicious type emails such as these and refrain from clicking on any unknown links.  If you have doubts, please contact the help desk to check on the authenticity of the email.  Pl

  • DotCIO - Change in email notices from ITSSC

    Mon, 03/09/2020 - 09:27 -- donohm2

    Starting March 13, 2020, the vendor for DotCIO IT Services and Support Center (ITSSC) is changing the way ticket email notifications are processed.  The goal is to prevent spammers from using the account to create falsified tickets and send unwanted messages to our clients.  As a result, the text in the email notification you receive after submitting an online request for assistance will suppress the detailed description supplied at submission.  This suppression will only take place when a new ticket is created.  All other email notficiations will not be affected.  If you have any questions

  • Maintenance Planned for Public Guest Wireless Network

    Wed, 03/04/2020 - 13:40 -- wentod

    All members of the campus community should note that maintenance of Rensselaer's public guest wireless network has been scheduled to take place from 11:00am until 1:00pm on Thursday, March 12. This work will affect SSID: rpi_public_webauth network authentication, and open guest wifi service may be intermittent during this maintenance window.

  • DotCIO Warning Announcement

    Fri, 02/14/2020 - 10:33 -- wentod

    We have received several reports of people receiving suspicious email appearing to be a continuation of an email conversation with the Rensselaer Bursar’s Office,

    We would like to reinforce the good practice of not clicking on any unknown links, since it could lead to a malicious site.

  • DotCIO – Technical tip: Login to ITSSC to avoid Captcha

    Thu, 02/06/2020 - 14:10 -- donohm2

    Captcha is a program that protects websites against bots which are automated programs that can by malicious.  The vendor for our ITSSC site recently turned the Captcha on when submitting a request to avoid these potential attacks.  However, you can avoid selecting those annoying picture blocks by signing in with your RCS userid and password before submitting an online request.  Of course if you can't login, submit a request (be sure to pro

  • DotCIO Repeats Warning Regarding Email Spoofing

    Thu, 01/16/2020 - 16:27 -- wentod

    Rensselaer's Division of the Chief Information Officer once again wishes to alert all members of the campus community to be on the lookout for incidents of mail spoofing, which involves the creation of a free email account, such as Gmail, Yahoo or others, under someone else's name.  Spoofed email addresses can sometimes, (but not always) include the person's name, and often just the name field is forged, since this is displayed by most email clients.


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