When submitting a request via https://itssc.rpi.edu, if you are in need of assistance with EIS Applications with regards to staff access to these applications, development configuration, reporting, please select EIS Applications.  Subsequently select the corresponding application>category you need assistance with.  This will route your request to the appropriate team providing more efficient service for our clients. 

 For reference below is a list of EIS applications and their description:

• Advance – Institute Advancement CRM
• AIMS – Parking System
• Automic – Banner/SIS scheduler
• Banner – ERP (Finance, HR, Financial Aid, AR)
• Data Warehouse/ETL/OAS – BI Reporting
• DegreeWorks – academic planning and degree clearance software
• EMS Scheduling – events management and scheduling system
• FAMIS(CMMS) – building maintenance and repairs system
• FMLive – fuel tracking system
• Imaging (NOLIJ/OnBase) - Imaging and Document Management
• iModules – Alumni engagement application
• LDI – Procurement integration
• Qualtrics-Survey application
• SIS – Student Information System

If you need support with these applications with regards to software troubleshooting of the application, such as trouble opening, you can submit as a Support Request for initial evaluation.  

Any questions on this, please send an email to itssc@support.rpi.edu