The Help Desk on the main floor of the Voorhees Computing Center (VCC) is the first place to go for help and information about computing at Rensselaer. Members of the Rensselaer community are able to make computer-related service requests at the Help Desk. These include questions about hardware, software, networking, mobile devices, and accounts. If the question cannot be addressed by Help Desk Staff, they will escalate requests to the appropriate group for action.
Disabled students may request of either Disabled Student Services or staff at the Help Desk to arrange that personnel from the Computer Repair Center meet with them at the Help Desk.
| Summer Hours (effective May 14 - August 29, 2018) |
|
|---|---|
| Monday-Thursday | 8:30 am - 4:30 pm |
| Friday | 8:30 am - 4:00 pm |
| Saturday | Closed |
| Sunday | Closed |
| Fall Hours (effective August 30, 2018) Will vary around academic schedule |
|
|---|---|
| Monday-Thursday | 8:30 am - 10:00 pm |
| Friday | 8:30 am - 4:00 pm |
| Saturday | Closed |
| Sunday | 4:00 pm - 10:00 pm |
GET HELP
Click to access IT Services and Support Center -- and be sure to read this brief section on Getting Started with this Center -- ITSSC.
DotCIO has released IT Services and Support Center (ITSSC)
The IT Services and Support Center (ITSSC) has been established to provide a centralized location for self-serve help through the use of an active knowledge base featuring commonly requested content and documentation of known issues, as well as an online ticketing system to submit a request for IT assistance. This system will improve our efficiency, communication and collaboration to provide an improved support experience resolving your IT inquires.
As of August 2018, we have released the Support Request form accessed by logging into ITSSC with your RCS login and submitting a request. If you are unable to login, you can still submit a request. Configuration is continuing to encompass all of the departments within the Division of the Chief Information Office (DotCIO) and future updates will be announced here.