IT Services and Support Center


More news and announcements

Get help -- Click to Enter ITSSC

Be sure to read the brief section on Getting Started with this Center -- ITSSC

The IT Services and Support Center (ITSSC) has been established to provide a centralized location for self-serve help through the use of an active knowledge base featuring commonly requested content and documentation of known issues, as well as an online ticketing system to submit a request for IT assistance. This system will improve our efficiency, communication and collaboration to provide an improved support experience resolving your IT inquires.

As of November 2018, ITSSC now encompasses all the DotCIO departments resulting in a much easier and less confusing path to request IT assistance in a centralized location. We anticipate ITSSC will improve staff efficiency, communication and collaboration among our teams providing an improved support experience for the entire campus community. The knowledge base is a work in progress with a goal to develop a robust, mature source of information for all of our IT services and support.

Once you click on Get Help - Click to Enter ITSSC -- in the upper right hand corner sign in with your RCS credentials (if known); Click Submit a Request; select an IT category which corresponds to DotCIO department teams and resume completing the form. Please read the Getting Started with this Center article to have a better understanding of the different IT categories. When in doubt select Support Request.

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Help Desk The Help Desk on the main floor of the Voorhees Computing Center (VCC) is the first place to contact for help and information about computing at Rensselaer. These include questions about hardware, software, networking, mobile devices, and accounts. If the question cannot be addressed by Help Desk Staff, they will escalate requests to the appropriate group for action.

Hours Effective 01/04/2021 through 02/07/2021
Except Closed 01/18/2021 for
Martin Luther King, Jr Holiday

Hours Effective 02/08/2021
Subject to Change
around the Academic Schedule

Due to COVID-19, no in-person support at the VCC without a scheduled appointment and issued request number.
Please review  announcement:
https://dotcio.rpi.edu/announcements/08102020-0746/dotcio-update-help-desk-and-computer-repair-center-vcc-08102020
Monday - Thursday 8:30 am - 4:30 pm Monday - Thursday 8:30 am - 9:00 pm
 Friday 8:30 am - 4:00 pm Friday 8:30 am - 4:00 pm
Saturday Closed Saturday Closed
Sunday Closed Sunday 5:00 pm - 9:00 pm