Informational
Note - Please read the entire announcement as there are changes in submitting a request due to moving to Ultra Course View. You can find Ultra Videos and documentation on our LMS support site.
Do Submit a course request if (changed):
- You want to combine or merge multiple sections of a course into one LMS course OR
- You want to combine or merge cross-listed courses/sections into one LMS course OR
- There are multiple instructors that need access to a LMS course OR
- The prior course you need to copy content from is NOT on the LMS OR
- You weren’t the instructor for a prior course but need to copy the content into your current course (Note: you need permission from the prior instructor) OR
- You are not seeing the course in the LMS for the new term
Do NOT* Submit a course request if (changed):
- You have a single course section and
- You are the only instructor of record for that course/section, and
- You see the course listed in the LMS for the next term
*Your course/section has automatically been added to the LMS. The instructor of record is listed, and the students will automatically be added to your course on the Friday before classes begin. You cannot manually add students.
The procedure to complete a support ticket:
- Go to https://dotcio.rpi.edu/get-help and click "IT Services and Support Center (ITSSC)"
- Sign in - located in the upper right-hand corner
- After you've signed in, click "Submit a request"
- Request categories = LMS (Learning Management System)
Here are a few fields where there might be questions and suggestions of what to enter:
- Subject = the course name
- Detailed Description = the course name
- LMS Request Category (select one) = Course Request (Instructor/Course Designers Only)
LMS Team
