DotCIO News & Announcements

  • E-Mail Access Restored

    Tue, 09/19/2017 - 15:10 -- wentod

    The DotCIO staff is pleased to announce that the system load issues which affected the campus' e-mail system late last week have been resolved, and all access to IMAP-based e-mail has been restored as of Tuesday, September 19.

  • IMPORTANT UPDATE: VPN No Longer Required to Access LMS

    Mon, 09/18/2017 - 13:35 -- wentod

    The LMS issues users were experiencing from late Friday, September 15 through 10:30am Monday, September 18, 2017 have been resolved. Off-campus users no longer need to connect to Rensselaer's VPN in order to access the LMS.

    We apologize for any inconvenience the disruption may have caused, and thank you for your patience and understanding.

  • An Important Notice to the Campus Community Regarding E-Mail Access

    Fri, 09/15/2017 - 17:09 -- wentod

    On Friday, September 15, the Rensselaer campus' e-mail system and IMAP mail server experienced an unusually high volume of connections from off-campus.  As a result of this high volume of traffic, any member of the campus community who normally receives their e-mail via the IMAP server was intermittently unable to receive or send mail for approximately four hours.

  • Can’t Open Those PDFs?

    Tue, 09/12/2017 - 15:25 -- wentod

    If you’re having an issue with opening or linking to PDF files within the Microsoft Edge web browser, the VCC Help Desk staff has found a solution which adds the Adobe Reader Touch extension to the Microsoft Edge browser. 

    NOTE:  You must be connected to the Internet in order to follow these steps.

    Installing Adobe Reader Touch

  • DotCIO Announces Changes to RCS UNIX Remote Access Service

    Wed, 06/21/2017 - 14:35 -- wentod

    DotCIO has historically offered a remote access service on a variety of platforms, including Sun Solaris, IBM AIX and Redhat Linux. Regrettably, due to a lack of maintainability on the Solaris and AIX platforms, DotCIO will be forced to terminate those remote services.  In addition, staff within the division will also be upgrading the Linux remote access service to RedHat 7.

    The last day of availability for the Solaris, AIX and older Linux remote access services will be Friday, June 30, 2017.

  • DotCIO to Upgrade Blackboard LMS for Fall 2017

    Thu, 05/04/2017 - 12:35 -- wentod

    The Division of the Chief Information Officer (DotCIO) plans to upgrade the LMS to Blackboard Learn 9.1 2017 Q2 Release for the Fall 2017 semester. This new system provides numerous improvements over the current Blackboard LMS, including instructors’ ability to:

  • Campus Community Alerted to Upcoming Dialing Plan Change

    Thu, 04/13/2017 - 11:53 -- wentod

    The New York Public Service Commission has approved a new 838 area code which will be laid over the same geographical area currently served by the existing 518 area code.  As part of this change, effective Tuesday, August 1, callers will be required to dial the area code and the telephone number – for a total of ten digits -- for all calls placed within and between the 518 and 838 area codes.  Dialing only the seven digits will result in a re-order tone, and the call will be unsuccessful.

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