IT Support and Ticketing System (ITSSC)

The IT Services and Support Center (ITSSC) provides a centralized location where members of the campus computing community can find self-help information, as well as an easy interface for submitting a request for DotCIO service-related assistance.

Active Directory

Rensselaer's campus directory contains contact information for all students, faculty and staff at the Troy and Hartford campuses.

Software Installation

DotCIO's Help Desk staff has compiled various software installation hints to help members of the campus community, and are also available to assist individuals who visit or call the Help Desk.

Software Distribution

DotCIO provides software and software licensing services to students, faculty, and staff.  All of the software which is available is for academic use only and is not to be used for commercial purposes.

SSL Certificates

SSL certificates create a secure digital tunnel that blocks hackers and thieves from seeing individuals' usernames, passwords, credit card numbers and other valuable personal data.

Single Sign-On (SSO) Authentication

Single Sign-On (SSO) capabilities allow individuals to authenticate to — and access protected online resources from — a wide range of Rensselaer-affiliated services and websites.

Firewall Management

DotCIO's Information Technologies Infrastructure (ITI) department implements perimeter campus firewalls which improves overall performance of off-net connectivity and provides further protection against Internet worms and viruses.

Server Support

The Central Servers group designs, deploys and maintains the campus-wide server operating systems that support many academic and business applications.
Subscribe to

Division of the Chief Information Officer

110 8th St. Troy, NY 12180

(518) 276-7777

Staff Directory

Get Help


IT Service and Support Center
Back to top