DotCIO offers network attached storage (NAS) and storage area network (SAN) solutions for many academic and business operations.

DotCIO provides consultation, deployment, administration, troubleshooting and maintenance for faculty and staff laptops and desktops.

DotCIO provides various licensed applications for use on Rensselaer-owned computer systems.  Additionally, DotCIO provides management and maintenance of Rensselaer computer systems. These applications and services can only be provided for systems in active use and within the possession of Rensselaer.  Further, all computer systems store data which could be sensitive or private in nature. Computer systems not properly decommissioned pose multiple risks including unauthorized use of Rensselaer licensed

DotCIO provides access to and support for a cloud-based Electronic Lab Notebook product for use by RPI faculty, staff and students.

Provides DotCIO server administrators and service owners with alerts on system and service availability from outside the RPI network.

A faculty member, staff member, or a department can sponsor a guest account for elevated access to campus resources.

DotCIO can provide assistance with selecting and installing lab instrument computer systems.

DotCIO and Research provide support for high-performance computing via operations at the Center for Computational Innovation.  Located at the Rensselaer Technology Park, this facility provides high-performance clusters for use by RPI faculty and students, as well as researchers. 

Rensselaer students may need to use iClicker personal response devices in their classes in order to participate in taking class attendance, offer feedback during class discussions, or take online pop quizzes.

1. Department/designee submits request for lifecycle planning.
2. DotCIO reviews current state of departmental equipment.
3. DotCIO and department designee review departmental needs.
4. DotCIO provides recommendations.

1. Department/manager reviews employee needs.
2. Department/manager obtains/allocates funding source.
3. Department/manager submits request for new IT equipment.
4. DotCIO staff reviews request and confirms appropriate (or makes other) recommendations.
5. System is purchased or allocated internally.
6. DotCIO staff completes initial configuration. 
7. DotCIO staff coordinates with client for system setup, additional configuration and, if needed, migration of any data from previous system (if applicable).
8. DotCIO staff will coordinate with departme

DotCIO provides hardware and software support.  Individuals in need of support should go to the DotCIO Get Help page for self-help knowledge base, how to request assistance and current help desk hours for phone or in-person support.   If it is determined that your equipment requires hardware repair or replacement, we will consult with you and provide recommendations for repair options or replacements as appropriate.

DotCIO’s Research Computing provides assistance with procurement, installation and operation of computers used to control laboratory instruments and machines.  This includes providing infrastructure, software, and procedures that assist research centers and labs to comply with RPI security policies. 

All members of the campus community should use the on-line password-changing program that is available to change their RCS password from time to time for the sake of both personal and system security.

Red Hat Satellite is an infrastructure management system designed to deploy, configure, and maintain Linux systems across campus.

All faculty, staff and students are issued a unique RCS ID and initial password, which provide access to the computer network, printing services, WiFi, email, and many Rensselaer applications, including the Learning Management System (Blackboard).

Client (Desktop) Support can help evaluate and track and/or assign licenses for specific departments and develop and also maintain some software and middleware.

DotCIO provides software and software licensing services to students, faculty, and staff.  All of the software which is available is for academic use only and is not to be used for commercial purposes.

DotCIO's Help Desk staff has compiled various software installation hints to help members of the campus community, and are also available to assist individuals who visit or call the Help Desk.

Rensselaer Computer Science faculty and their active students use Submitty to streamline homework submission and grading.

Rensselaer's Virtual Desktop Infrastructure (VDI) service offers remote access to various computing resources on campus.