Technical Systems

Services include the campus active directory, CAS and Shibboleth authentication, Domain Name Service (DNS), IP management, and the ITSSC knowledge base/ticketing system.

Active Directory

Rensselaer's campus directory contains contact information for all students, faculty and staff at the Troy and Hartford campuses.

Domain Name Service (DNS)

DotCIO is responsible for maintaining the campus Domain Name Service (DNS), which translates the IP addresses of the computers that are connected to Rensselaer's campus network into more recognizable system names.

IP Address Management

DotCIO is responsible for managing campus IP addresses.  While most users utilize DHCP (Dynamic Host Configuration Protocol) to obtain an IP address, faculty or staff hosting servers or services on campus may request a static IP address.

IT Support and Ticketing System (ITSSC)

The IT Services and Support Center (ITSSC) provides a centralized location where members of the campus computing community can find self-help information, as well as an easy interface for submitting a request for DotCIO service-related assistance.

Single Sign-On (Shibboleth)

Shibboleth allows for members of the campus community to use their RCS account to access and utilize a wide range of Rensselaer-affiliated services and websites.
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