The Help Desk team is available for phone and in-person support during the Help Desk's posted hours.
Support and Training
IT Services and Support Center (ITSSC) provides a centralized location for self-serve help through the use of an active knowledge base and an online ticketing system to submit a request for IT assistance.
The IT Services and Support Center provides the Rensselaer community with information technology assistance and direction.
Search our knowledge base of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions.
The Help Desk staff has assembled a collection of "how to" videos that may help users with their most frequently asked questions.